No, you can purchase items from our website without creating an account.
However, we highly recommend that you create an ESR Super User account to enjoy the following benefits:
1. You can set a default shipping/billing address that will be automatically used for every purchase, saving you time and hassle.
2. You can check the current status of your orders at any time simply by logging into your account.
3. You can enjoy all the Super User benefits, including an upgraded 24-month warranty, Super User points for rewards, and more. Visit our Super User page here to see all the benefits.
We are working on offering even more exclusive benefits for our Super Users in the future!
Why didn’t I get a reply to my ticket or email?
If you haven’t heard back from our Customer Support Team within one business day, it’s possible our response didn’t reach your inbox. Below are some common reasons this might happen, along with steps you can take to resolve the issue:
Possible Reasons
Spam or Junk Folder Filtering: Our response may have been automatically filtered into your spam or junk folder.
Incorrect Email Address: There may have been a typo in the email address you provided, which prevented our reply from being delivered.
Blocked Messages: Your email settings or provider may be blocking messages from our support team.
Full Inbox: If your inbox is full, it might not be able to receive new emails, including ours.
What You Can Do
Check Your Spam/Junk Folders: Look in these folders to see if our reply was mistakenly filtered there.
Confirm Your Email Address: Make sure the email you used to contact us was correct. If you suspect an error, please resend your inquiry using the correct address.
Allow Our Email Address: Add to your safe sender list or contacts to ensure our messages get through. You can also send follow-ups directly to this address.
Clean Up Your Inbox: Delete old or unnecessary emails to make room for new messages.
Send a Follow-Up: If it’s been more than one business day and you still haven’t received a response, feel free to send us a follow-up email. We’ll make it a priority to get back to you promptly.
What are the benefits of being an ESR Super User?
Becoming an ESR Super User comes with a variety of benefits that vary depending on the tier you achieve. Each tier offers unique advantages and rewards designed to enhance your experience and engagement with ESR. You can explore the detailed benefits for each tier on the Super User Tiers & Benefits page
How can I unsubscribe from ESR’s mailing list?
To cancel your subscription:
1、Open any email from us and scroll to the bottom. You will see an Unsubscribe button. Click it.
2、Enter the email address you used to subscribe.
3、Click the Unsubscribe button to confirm.
To rejoin the mailing list:
1、Visit the ESR official website and scroll to the bottom of the homepage.
2、Locate the Get 10% OFF Your First Order button in the lower right corner.
3、Enter the email address you wish to use for the subscription.
4、Click the Sign Me Up button to finish.
If you encounter any issues or need further assistance, we’re here to help.
Why can’t I log into my account?
You may not be able to log into your account because of one or more of the following reasons:
1. You may only have joined our mailing list and not created an account. To create an account, click here.
2. You may not have activated your account. After creating an account, you will receive an activation email. Be sure to check your email and click the link in the activation email to activate your account.
3. You may have entered your password incorrectly. Please click the ’Forgot your password?‘ button to reset your password.
4. You may have previously logged in via social media. Click here to create a direct account.
Do Super User points have an expiration date?
Yes. Points earned after our launch date expire one year from the date they are unlocked. We recommend keeping an eye on your points balance so you can make the most of your rewards before they expire.
Once points reach their expiration date, they are removed from your account in line with our programme policy. As this process is automated to ensure fairness for all members, expired points cannot be reinstated.
To avoid missing out, we encourage you to redeem your points in advance of their expiry date. You can check your account at any time to view your balance and upcoming expiration dates.
If you have any questions about your Super User Points or need help redeeming them, feel free to contact our support team here to assist.
Why was my Super User Tier downgraded?
To keep your Super User Tier and its exclusive benefits, at least one qualifying purchase is required within a 12-month period.
Our system reviews membership status annually. If no qualifying purchases are recorded during that time, your tier may be updated to reflect your recent activity.
We encourage members to make the most of their rewards and exclusive perks throughout the year. If you have any questions about your tier or how to maintain it, feel free to contact our support team here.
How can I earn Super User points?
You can earn Super User Points by placing orders on the ESR website, Amazon, and TikTok.
ESR Website: Orders placed on the ESR website will automatically be linked to your account to earn points.
Amazon and TikTok: For orders placed on Amazon and TikTok, please log in to your Super User account via this link , then enter your order details to have the points credited to your account.